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I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, 'OOPS SOMETHING WENT WRONG.' Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

Jan 25, 2012 - Yeah, it was an electronic download, I got an email from stubhub a couple days after purchase and printed the tickets out. It looks like my friend.

The remainder of this StubHub review is going to be a bit more critical, specifically regarding their high fees and the customer complaints revolving around instant downloads, and fake tickets. Looking for a way to save money? Jul 07, 2013  Best Answer: Hi Morgan, Thank you for your interest in StubHub! Instant Download tickets are actually our most popular form of delivery as it is the fastest way to get your tickets and is also the least expensive to deliver.

In comes StubHub customer service, literally for days they tried everything to correct the problem. They had the seller send me the ticket email numerous times, they called me daily to see if I had any success. They called Ticketmaster on my behalf, they went so far above and beyond that I was truly amazed. Never in my life has any company gone out of their way as StubHub did for me. They even planned to make sure I had tickets no matter what. The communication was not only by phone but followed up each time by email. UNBELIEVABLE!!!

Now for my back story, only a couple people I spoke with from the service team knew that I am waiting for a double lung transplant and that this may be the very last concert I can attend with my daughter. I myself am a huge BTS fan so having this moment with my daughter meant more than everything to me. I hope and pray that I will have another opportunity to see BTS in the future, and I will never buy any ticket from anyone except STUBHUB. I want to personally take this time to thank each and every customer service employee, you are amazing. Have a beautiful year, hugs!! Michele

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

He then stayed on the phone with us until we had been scanned in and on our way to our seats... and the seats were awesome! Better than what we had paid for, and more money but I wasn’t charged any additional. I of course had to “visit” our original seats which was filled with some tweakers that looked a little worried when I told em the Stubhub cops where looking for the people the tried to defraud them and me and it was gonna cost someone the price of my upgraded seats. Thank you very much! Overall they did what was necessary to make sure we made it into the concert and had good seats... Thank you.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

My boyfriend had the best time at the game. We were so close to the rink and the player's bench, we even fist pumped each player as they were going in and out of the rink. Thank you seller/StubHub. We had such an incredible experience! For anyone thinking of buying tickets from StubHub I would still be a little bit careful only because there are sellers out there that scam people which is unfortunate. But the good thing is StubHub provides their customers with the Fan Protection plan meaning if you ever run into any trouble with your tickets they can either find you a replacement OR a refund. So there's that to consider. Good luck!

I used StubHub 3 times. First time was for BTS in Seoul. I was still in China so it was a slight hassle. I was quite worried that I would not get my tickets in time 'cause I had to go to Seoul. (The hard copies will only be sent to the original buyer a week ahead to lessen the chances to resell, so that's why). In the end I got a mail, asking to provide the address in Roman characters as I put it in Chinese. Afterwards, they recommended me to pick them up at a point near the venue because of Chinese customs taking often too long. Well, that's what I did. No issues at all and got my shipping fee back in a few days. Second time, for BTS in Seoul again, also just picked up my tickets, as it was the following day already.

Third time was a mess. Tickets for the BTS exhibition (I think you can guess by now I'm a fan of BTS). Basically, you had to show your ID and confirmation to get the actual tickets. I got the ID scan as well as the confirmation, but staff refused to give me the ticket, 'cause reselling is forbidden. Messaged StubHub, and they said I needed proof of rejection. Staff didn't want to help me, because what I did was wrong. (Fair, but too many tickets were scalped so I couldn't get one in the proper way). I told StubHub I couldn't get a proof of refusal, but they kept saying I had to in order to get the money back. They said an e-mail of a refusal of giving a proof of rejection was enough.

Well, if they don't want to help me at all, they would just ignore me anyway, is what I was thinking. I was on holiday, didn't want to spend too much time at that moment trying to get it, but before I was home and tried to e-mail them, I got my money back already. I guess Stub realized I spent over €800 on their site, so why would I suddenly make up a story about not getting in at a €22 event, rather than a €400 event. In the end, they even gave me a €22 voucher for further purchases. So although it was a hassle the last time, I'm very satisfied!

I was visiting in Cincinnati and bought eTickets via StubHub that were supposed to be emailed to me by the date I bought them for a FC Cincinnati game the next day. I opened a chat with StubHub and they immediately got in touch with me and tried to contact the seller who did not answer. They assured me if I didn’t have the tickets in my inbox by noon the next day (day of game) I would get a full refund or equally acceptable tickets provided by them from their guarantee. I was worried and nervous. Still no tickets by noon the next day so I opened another online chat and immediately, the StubHub rep apologized to me, could not get in contact with the seller of the tickets (he/she would not answer the calls), and so the StubHub rep offered me 2 options - a full refund, or comparable tickets.

Since I wanted to go to the game I first asked to see the comparable tickets. Within minutes I was offered center field, better-valued tickets than I had purchased (I had bought 3rd-row sideline, these were center field, row 31 - about a 10 dollar difference in price). I took these and these were delivered instantly to my inbox. Throughout the conversation I was always given many apologies from the StubHub group. I would give this a 5 had my original seller not fallen through as I still had to go through the stress of ‘no tickets’ originally. But I wanted to write the review to provide proof that there are no issues with the 100% guarantee! Thanks StubHub.

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I made a purchase on StubHub where the online tickets available stated a specific section, row and seat number. When I got the tickets they were general admission. The customer service department was unhelpful in finding any resolution or admitting any liability in the misleading sale. I am very disappointed in my experience. It was my first and last purchase from StubHub.

I GIVE THIS SITE A NEGATIVE 5 REVIEW!!!! This was for a June 6, 2019 Detroit Tiger game at Comerica Park in Detroit. I paid $266.04 for 2 tickets. I could never get the tickets to appear on my phone app. I called on Friday, June 5, 2019 to notify them that I could not get them to appear on my app. A guy with a foreign accent said that it must be my phone. I asked him to email them to me and he said he couldn't. I asked what options. He said that they could cancel on their end and I could repurchase. I reluctantly said okay.

Once he cancelled them, he wanted my debit card number. It was then that I realized I didn't have enough money on my debit card because, I would not be refunded for 48 hours. I became very frustrated and this guy became very rude and condescending. I decided not to lay out another $226.04 to end up with the same result. My order # was **. BUYER BEWARE OF THIS RIPOFF SITE!!! The only reason I gave it a 1 star was because it wouldn't let me enter this review without marking one of the stars. THIS SITE DESERVES A NEGATIVE 5!!!

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the Raptors win which led to game 5 being the potential last game for the Raptors), StubHub contacts me and says there is a security issue with my Raptors tickets on a guest account.

I open the support email immediately as I receive it and upon explaining that I had purchased the tickets with no issue etc. the 'Live Assistance' provider told me that he would connect me with the trust safety team of StubHub. However, this team responds 'within 24 hours' and when I asked if my tickets were still locked and held for me (Since I purchased them and had no issues on my end or my bank's end) and he alerted me that they were re-listed into the selling pool. It is disgusting to see that this happened only after the Raptors won game 4 and StubHub apparently had no issue with my account until the tickets tripled in value.

This was not an issue with my bank as I have done several high volume payments before and my bank/card never bounces or has problems with transactions. I had even contacted my bank after my live chat with StubHub and they alerted me that there was no concern for fraud on their end and this was an issue with the StubHub security team. I am unsure if StubHub is attempting to scam clients in games where ticket prices are volatile and relist tickets for a higher price because I have literally no understanding of why they would 'temporarily lock' my account and then instantly re-sell the tickets at three times the price. I hope people see this and make better decisions before buying high-value tickets to playoff sports outings and events.

Searched within SH specifically for the ticket I wanted. I clicked on the top result of my search and bought the top ticket. I relied on SH's search. Bought insurance. Realized they gave wrong ticket and reached out immediately to SH. Told me only option was to resell through them. Jumped through hoops REPEATEDLY and kept getting locked out of my account. Used chat, called repeatedly. No resolution. husband tried the same things. Each time the rep assured us all was resolved and it wasn't. Sold the ticket FINALLY 30 minutes before event for a $440 LOSS. They are too big and do not know what they are doing. Could not be more disappointed in a company. I typically ONLY write good reviews, but they are so awful, it was worth the time to warn other consumers.

I will never use this website again, I’d rather miss my favourite shows than give this awful company my money. I understand a penalty should be incurred if you put the wrong time on the tickets, and thus they have to be retuned which results in admin costs for StubHub, but what really bothers me is the approach this piece of

** company takes. They start off with a ludicrous 45% of the ticket value penalty, BUT the penalty may also be the difference of cost to replace the right tickets for the seller - WHICHEVER IS GREATER. That’s the part that really pisses me off, this company gives such little importance to their customers that they literally try to charge you the greatest amount, rather than the lesser.

What’s more bothersome is that instead of making a standard price for admin expenses, they put a percentage. So if you sell $20 tickets your loss is minimal, but if you sell $5000 your loss is huge, since you get charged a percentage even if they used up the same resources for both sales. Clearly this company has no care for customer satisfaction, they are in the business of quantity, not quality. Boycott StubHub.

I listed my tickets for Twenty Pilots. Finally had a buyer this morning, the day of the concert, and I immediately transferred the tickets. I waited all day for the person to accept the tickets. Ticketmaster said it was waiting for the buyer to accept the transfer. StubHub said it was pending transfer. I checked multiple times throughout the day to see if the buyer accepted the transfer. An hour and a half before the concert started, I get an email from StubHub that they cancelled the sale and charged me $64! I called to ask why. I sent screenshots that I clearly transferred the tickets this morning. After looking at their “mobile emails” (which I could not see) they claim that I made a typo in the transfer email. Their buyer called twice to inquire where my transfer was.

For 2 hours, StubHub never sent me an email to tell me she didn’t get the transfer. Yet they had no problem sending me an email to say my transaction was canceled. Their excuse was that they called my number and got no answer. It was my home phone and I’m at work! They claim they get a quicker response by phone. BS. It’s their way of ripping both the buyer and seller to obtain cancelled transaction fees. I’ve put in a dispute to my bank. Now I’m out two tickets plus $64 in cancellation and I’m sure the buyer is rightly upset as well. Do not use this horrible service. It was my first time trying to sell tickets and I will never use them again.

I have contacted Citizen. Advise to sue StubHub. They asked me to email the issue to CMA - general.enquiries at cma.gov.uk, CMA investigate unfair trade. My experience with StubHub: I saw ticket selling out soon (fake popularity advertisement) and bought tickets from StubHub paying 899 pounds for a Bronze ticket for ICC world cup. StubHub started selling the same tickets for 399 later after few months (No monitoring on selling price on their website, they keep saying they are just market place.) And even the Gold tickets were cheaper than what I paid. No seat details received. They said they will contact seller and get back to me, next day told me the seller is not home where the ticket is, later told me seller might not have ticket with them to provide seat details.

The event is on 16th June. This is happening on the 5th of June. They said the sale is final and no returns/refund/cancellation of the ticket regardless of any issue after the sale. Late delivery of the ticket. Unprofessional conversation with customer care. They failed to contact the seller of the ticket to find out my ticket details. CMA is currently investigating below issues related to these type of websites. It includes the below points:

6. Concerns about whether the organizers of some sporting events have sold tickets as a primary seller directly through a secondary ticket website, without making this clear to consumers.

Hope it helps people like us to protect consumer rights from these money robbers.

I bought Toronto Raptors tickets for the Finals in June 2019. I picked a pair of tickets that seemed relatively reasonable for this sold out event. Then a day or 2 before, StubHub contacted me that the tickets 'were no longer available'. StubHub needs to do better in ensuring that sellers aren't double selling for higher prices! They gave me a refund but that doesn't help my experience! They offered to find me tickets but the event was sold out! I ended up getting worse seats and for more money at the last minute through Ticketmaster resales. There is too much room for scalper scams!

They fraudulently charge sellers fees without letting the sellers know. By far the worst customer service I have ever dealt with. They are absolute liars and make money immorally. eBay made a mistake by purchasing StubHub. Do not sell your tickets on StubHub. Sell tickets elsewhere.

I bought a BTS ticket without knowing it was a Soundcheck ticket. When it arrived I enquired with customer service if they could contact the original seller for me in order to use the soundcheck portion of the ticket. They refused. I received contradictory information by each and every one of their customer agents. I know of people who have been able to contact their seller through customer service, but the reply I got was 'that customer agent needs coaching'. Honestly brings me back to my customer service days, an awful experience - as awful as having to deal with StubHub's. Apart from CS, the site policies are terrible. They do not protect the customer at all, as you can imagine from what I wrote before. Better to avoid StubHub.

We purchased 4 tickets for Champions League. The tickets were never delivered. Contacting StubHub I was told the problem would be resolved and we would get the very same seat or another on a better location. After having talking to many different people from different level at StubHub, 4 hours before the game starts, they said laconically they would not provided the new tickets and will refund the €10000. So, this is not the only costs involved. There also another costs to get us there to Madrid, as: flight, hotel, transfer and the whole stress during the last 48 hours with many people doing nothing but trying to solve this issue. And at the end the deep frustration and the dream for a unique moment planned for a year that did not come truth due to a incompetent and unprofessional team of StubHub. So, this company is not reliable at all!!!

Listed tickets. They sold day-of, but I got the notification email THE DAY AFTER. I called to cancel the sale and they refused to credit me 'because I didn't deliver the tickets.' How would I even know to deliver the tickets if I didn't get a sale notice? Customer service was incredibly unhelpful, saying it was my fault and they couldn't refund the fee because the tickets weren't delivered. $114 is a lot of money to me, not to mention it's unfair to me as a consumer. Even though it's pennies to StubHub, they don't care about being fair or having decent customer service. I will NEVER buy or sell tickets with StubHub again.

I wrote a review previously titled Never Again Total Crooks. Had a huge problem but their CS department did fix it and now I am as pleased as punch. Had nightmares running thru my head of me getting to the concert with no tickets after all of the hoops I had to jump thru. The lady was wonderful and followed up TWICE. So far so good! Very pleased at this point!

Recently bought 2 tickets from StubHub. They quickly took my money, promise one price and later jack up the price. Couple of days later they said my order was ready in my email. I checked and there was not such of email. Call someone and they said 'not to worry the event is a month away' but that she will fix the issue. One day later nothing happened. Called again. Another lady spend more time trying to fix the issue with the seller. She said 'I would another email from the Seller with my ticket', so an hour later I got a confirmation email of the purchase of the tickets but no link to claim the tickets. So now I have get up earlier before work to spend another 30 + minutes to try to get it right. When I ask for my refund they said they couldn’t refund because they are just a 3rd party. What a Disappointing experience so stay away from them????

I had bought a pair of tickets for a concert in Toronto and was unable to make it so I sold the pair on StubHub. I had no problems with the sale itself, the buyer paid and received their tickets. StubHub has deposited the ticket sale money into an account with information that matches the last four digits of my account, but I have received nothing. I have been in contact back and forth with StubHub for about a month and have been getting different bits of information every time. The most I am being provided is a reference number - something that means nothing and cannot be traced by my bank. StubHub has essentially told my I am SOL since on their end money has been deposited somewhere. I even sent copies of my bank statements over the last month for the respective account to show that the money did not reach me. I am still being told there is nothing they can do, and now I am out nearly four hundred dollars:

Wish I would have read the reviews on StubHub before spending almost $500 on 2 tickets to Shinedown. The tickets were advertised being in Row 1, seats 9 and 10. My husband and I got to the show and turns out we were in standing room general admission. I contacted their customer support and was basically told to pound sand. I have the order that shows the row and seat number and of course it didn't list it as general admission until AFTER I paid and the receipt was emailed. We will NEVER use them again.

Basically, I bought at premium two tickets to West Side story for Mother's Day. They ended up costing me more than 4 times their running price at $600+. I did it because my wife badly wanted to see the show. I chose the seats and paid for it. I receive tickets with different seats, but I only realize that when I get to venue. And to make it worse, one of the seats was an accessibility platform with no seat. After negotiating with staff at venue, they literally bring me a high chair to sit on. Needless to say, I felt odd and uncomfortable, and my wife did not appreciate the experience. We ended up walking out of the venue.

I warned StubHub of the scamming seller, and while they acknowledged that I was scammed, they could only refund me one seat, and would do nothing to follow through on the scammer because they have strict selling policies that they live by. Needless to say, I will never do business with them. Integrity is not a value they live by. And they decided to make an honest buyer pay, and a scammer stay. Wasted hours trying and I got nowhere. Avoid a company that does not protect its consumers. StubHub is one of those companies to avoid.

I listed 4 tickets for resale to Hamilton SF. Two tickets sold immediately then about 3 weeks later the other 2 sold. I received the pdf of all 4 tickets and uploaded the first 2 seats for order one and all was fine. NOTE all 4 seats were on the ONE original pdf SO I SELECTED THE 2 seat numbers sold in first sale. Then the last 2 seats sold I I went in to upload the last 2 seats. I 100% choose the remaining 2 seats and uploaded the original pdf with the four tickets as required. Today I was charged back the sale amount and $225 additional penalty stating I uploaded the same 2 seats from first sale. When I called and went round and round with William he just kept telling me I uploaded the same seats twice.

I KNOW this is not right. Again I followed their direction and the original pdf upload had 4 seats so if I selected the correct 2 seats in both sales the StubHub has an upload issue because they just keep blaming me saying I uploaded the same seats tickets both times saying they see them in both orders. Both orders had the 4 original tickets in the pdf and both orders had the correct SOLD seats selected so they have an issue on their end when they transfer the 2/ sets of tickets and just keep saying I uploaded the same 2 seats both times. I am not taking the blame for their system error so will be taking further action as this is NOT right and I wonder how many times they have done this. Will start with filing official Consumeraffair and BB complaints and taking further action as I’m not paying for THEIR error as I did all correct on my end.

I paid over $50 for premium parking at a Golden 1 venue in Sacramento and could never get in. Even though this site says 'satisfaction guaranteed', that is a lie. They should not be selling parking for lots in this town. I paid another $20 to park some place else as the lines to the one I paid for were so slow and so long I would have missed my entire event. StubHub would not take responsibility or refund my money, of course.

I have contacted Stubhub multiple times by both phone and email. They have referred me to the venue, ticketmaster and even the actual original ticket owner. What has happened is I purchased tickets for an event and though the tickets came for me to accept, I was unable to view or re-accept the tickets. I just wish that someone responsible from Stubhub would contact me. This is quite frustrating to say the least, especially the runaround I get from service reps who don't know what they are talking about.

I wish I read the rest of the reviews. I don't know if people are interested in reading the entire story or not but my recommendation is read each and every fine print of this site if you still want to do transaction in this site. Because one way or the other you will be penalizing for listing tickets there. Forget about making money. You will lose money.

A purchase was made using my PayPal account from another account. I opened a fraud case with Stubhub and they denied it stating that the purchase was similar to ones I made in the past. Notes: I eventually found the purchasing account by sleuthing with online chat and that account was under a different name and email address. Wouldn't that alone be a HUGE red flag?! The purchase ended up being Minnesota Twins tickets in Minnesota. I live in Chicago. I had purchased sporting event tickets before. Is that how broad their comparison basis is? The fraud department refused to note any reference to the purchasing account. If they determined that it was not a fraud case, why would giving me the purchase details be a problem? Fortunately, the online chat personnel were far more cooperative and I was able to get reimbursed.

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I sold two tickets for $207 total, but they sold on Ticketmaster first apparently. I called StubHub to cancel the sell. They charged me $238 for replacement tickets for the buyer, so they somehow ended up with $445 for a pair of tickets. This is absolutely terribly unethical. One customer service rep hung up on me when I asked to talk to a manager. The manager hung up on me when I asked to talk to her supervisor. It was a TERRIBLE experience. I am talking to a lawyer. This can't be legal.

I am very disappointed in this company. I went to sell paper tickets the other day and a customer cancelled the purchase because I didn’t sell them in one day. I went on a trip and was sending them one day later with ample time for the person to receive the tickets and I was charged. Then I listed them again and I chose pdf option because paper tickets was not available this time and I didn’t notice. The person bought the tickets and I went get the shipping label and it said upload tickets. I went to upload them and I was not allowed to copy them for the pdf. I called StubHub to see if the buyer would be okay to have them shipped overnight and StubHub said they would ship them overnight. The person cancelled the ticket purchase again. I called StubHub and they went on and on about how I listed them incorrectly. But nowhere on their website does it say that paper ticket options are erased as an option.

The man I spoke with, Miles, was very rude and said I listed them wrong. He said they do not ship overnight anywhere. It would be a courtesy. Which is not true because I’ve UPS tickets in one day with them before and it never said anything about that being a courtesy, it’s a standard practice. Then I said why did the man I spoke with earlier say he could send them on the weekend. And he said, 'No. We don’t send anything over the weekend.' So they told me two different answers and I got charged 24$ and 32$ for both listings. I asked where on the website it says they don’t deliver over the weekend and he said in the seller's policy but I haven’t found any information on that. And then he hung up on me after sternly insinuating how I did all this wrong.

I tried to explain I’m new to StubHub and selected what I thought was best given my options. There was no better information on their website over their policy. The man hanging up on me while I was politely asking questions about the process and asking for help finding these policies online so I could avoid things like this in the future was so rude. I was completely baffled by the horrible customer service and how they were blatantly trying to blame me for it all when I was merely trying to find better information to avoid being charged further.

Stubhub Mobile Ticket Instant

What Are Instant Download Tickets On Stubhub

NEVER use this website. NEVER. Worst experience ever. I sold two brand new tickets. After the event, the buyers claim that the tickets were used. They did provide any proof. I provided all the transaction records I had as well as the original tickets, StubHub still charged me the full price I sold and also 50% extras.

Full of crooks on the website! NEVER use this website!

What Are Instant Download Tickets On Stubhub Tickets